Category: Blog

A Gateway to a Wider Working World

September 29th, 2017 by

When speaking to students at career day events, I often use my own career path as an example of how technical knowledge and ongoing training can open up many new working worlds most people might never have considered when they graduated with a science, technology, engineering or math (STEM) degree. In fact, so many people

Automotive Service Industry Career Paths That May Surprise You

September 22nd, 2017 by

Mike Rowe has it right: Job growth in STEM careers looks strong into the foreseeable future. That’s particularly true in the automotive service and repair industry. The U.S. Dept. of Labor’s Bureau of Labor Statistics forecasts that the automotive repair and maintenance sectors are expected to add 237,500 new jobs and have a higher than

Don’t Overlook Automotive Technology as a High-Tech Career Path

September 15th, 2017 by

Parents, if becoming an automotive technician is not high on your list of career choices for your child, perhaps it’s time to look again. Automotive service and repair has changed dramatically in just the span of a generation. Working in the automotive service and repair industry is now one of the high-tech careers that is

Coach’s Corner: How Promise Times Help Improve Your Processes

November 14th, 2016 by

How Promise Times Help Improve Your Processes Continuing our journey toward better processes, I recently spoke with a frustrated shop owner about a point of pain in his business. His concern was the time he spent dealing with upset customers. His example was the day he had follow-up conversations with two unhappy customers – one

Coach’s Corner: What’s Causing You the Most Pain?

September 2nd, 2016 by

What’s Causing You the Most Pain? Last month I shared the story of an email from a frustrated shop owner. The frustration stemmed from too much scheduled work, work taking too long to complete, problem cars the techs needed assistance with diagnosing, apologizing to clients for customer service issues and no time to “work on”