November 28, 2018 @ 12:00 PM - 01:00 PM
Customer Retention: 5 Strategies to Grow Service Revenue
Presented by Nick Miller, VP of Auto Services with Podium
The way that consumers communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your customers. In this webinar, you’ll learn how using messaging to augment your service will significantly boost a shop’s customer retention rate. Participants will also learn some tips and tricks for implementing a messaging strategy that works best for your business.
December 19, 2018 @ 12:00 PM - 01:00 PM
Transparency & Trust: A Guide to Getting Customers and Keeping Them
Presented by Jill Trotta of RepairPal
Did you know that 58 percent of consumers felt they weren’t charged a fair price for their last repair? In this class, we will talk about the modern auto care consumer, how they are using the Internet and how you can use this information to your advantage. Key takeaways in this educational webinar include: how to overcome price-sensitive customers; data about price transparency and consumer behavior; and tools to work with the modern auto care consumer.