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ASA-Midwest Central Missouri Chapter Meeting – Process & Procedures for Your Front Office
February 20 @ 6:30 pm - 8:30 pm$25
Process & Procedures for Your Front Office
presented live in person by Mike Lasuzzo
sponsored by BG Products
Join us as we discuss understanding how we can be more consistent with our customers to ensure that they understand the clear next steps with their vehicle. Topics to be included are greeting the customer, walking around the vehicle (damage), reviewing history, clear expectations, status call, presenting an inspection, closing the sale and setting up next service.