ATTENTION CONSUMERS:
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"Consumer's Guidelines to ESPs"
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When your vehicle is repaired by an Automotive Service Association (ASA) member-business, you can expect the following:

  An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 78 percent of customers are repeat customers.

  Repairs and service backed by years of experience. The average ASA mechanical repair shop is 24 years old and 94 percent of ASA mechanical members are part of family-owned businesses.

The average ASA collision repair shop is 32 years old and 95 percent of ASA collision members are part of family-owned businesses. Ninety-four percent of the shops operate a Web site and 61 percent of their customers are repeat customers.

  Adherence to ASA's Code of Ethics that outlines professional business practices.

  Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes.

  Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information.