Industry Experts Offer Sessions on Service Excellence and Building Decision Makers at ASA’s Annual Business Meeting

Training Sessions Will Feature Bob Greenwood and Maylon Newton

NORTH RICHLAND HILLS, Texas, March 8, 2018 — The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4, training sessions at the 2018 Annual Business Meeting.

Scheduled for May 2-4, at the luxurious Walt Disney World Swan & Dolphin Resort Hotel in Orlando, the Business Meeting will feature half-day sessions taking place simultaneously from 1-4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.

Instructors announced for the Friday sessions include:

  • Bob Greenwood: Elevating Service Excellence & How Productivity Mathematics Measures Service ResultsAttendees will learn why “site-efficiency measurement,” measuring the entire shop as a team rather than as individuals, can help direct management to failing processes and lead to solutions for how to make them successful.
  • Maylon Newton: Building Decision Makers. New for 2018 – Course designed to teach shop owners and their staff the techniques of developing better decision-making skills.

The advanced registration fee for members, by April 2, is $99. Since this is a members-only event, nonmembers are welcome to attend but must first join ASA. To join, visit or call (817) 514-2900, ext. 2. The registration fee includes: Thursday continental breakfast, open board of directors meeting, ASA Luncheon, all AMi-approved training, Welcome Cocktail Reception, Celebration of Excellence and AMi graduation and the Epcot Center Dessert Reception & IllumiNations Fireworks display.

Registered attendees can also purchase a guest pass for $50. Housing and transportation arrangements are the responsibility of those who attend.

To register or learn more about the activities planned for the meeting, go to

The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry.

ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services. To take advantage of the many benefits of membership in ASA, please visit or call (817) 514-2900.

For additional information about ASA, including past media releases, go to, or visit ASA’s legislative website at

Contact: Leona Dalavai Scott
(817) 514-2919

For Release: Immediate
News Release ASA-05

Written by ASA

ASA advances professionalism and excellence in the automotive repair industry through education, representation and member services.