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ASA-Midwest Kansas City / Lawrence / Topeka Chapter Meeting: The Art of Checking in the Customer

June 19 @ 6:30 pm - 9:00 pm

$45

The Art of Checking in a Customer
presented in person by David Eschbach, owner of Spirit One Consulting

This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.

– Understanding that coaching your team is more efficient and effective if you are using an established system.
– Defining how logically arranged questions will influence the customer to provide more information.
– Define how using an established process is more efficient and will positively affect work flow and billable time.

Organizer

ASA-Midwest
Phone:
816-781-5801
Email:
sheri@asa-midwest.org
Website:
www.asa-midwest.org

Venue

Matt Ross Community Center
8101 Marty Street
Overland Park, KS 66204 United States
+ Google Map
Phone:
816-781-5801